Terms & Conditions

Updated OPINE Terms and Conditions

Last Updated: 30 September 2025

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY: These Terms and Conditions ("Terms") govern your access to and use of www.opineway.com (the "Site") and any purchase or interaction with OPINE products and services (collectively, the "Services"). This document is a legally binding agreement between you as the user of the Site (referred to as "you," "your," "Customer," or "User") and Ecomerge Group Limited, a Hong Kong company operating under the OPINE brand (referred to as "we," "our," "OPINE," or "Company"). By accessing the Site or using the Services, you agree to accept and be bound by these Terms. Please do not use the Services or the Site if you do not accept all of the Terms.

1. Application and Acceptance of Terms

1.1 Your use of the Site and OPINE's services and products is subject to the terms and conditions contained in this document as well as the Privacy Policy, Shipping & Returns Policy, and any other rules and policies of the Site that Ecomerge Group Limited may publish from time to time. By accessing the Site or using the Services, you agree to accept and be bound by these Terms.

1.2 You represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this Site. You may not use the Services and may not accept the Terms if you are not permitted to receive any Services under the laws of local countries/regions including the country/region in which you are resident or from which you use the Services.

1.3 You acknowledge and agree that Ecomerge Group Limited may amend any Terms at any time by posting the relevant amended and restated Terms on the Site and updating the "Last Updated" date accordingly. By continuing to use the Services or the Site, you agree that the amended Terms will apply to you.

1.4 If Ecomerge Group Limited has posted or provided a translation of the English language version of the Terms, you agree that the translation is provided for convenience only and that the English language version will govern your use of the Services or the Site.

1.5 The Terms may not otherwise be modified except in writing by an authorized officer of Ecomerge Group Limited.

2. Services and Product Information

2.1 You may be required to register on the Site in order to access and use certain Services. Ecomerge Group Limited reserves the right, without prior notice, to restrict access to or use of certain Services (or any features within the Services) to Users or subject to other conditions that Ecomerge Group Limited may impose in our discretion. Services may vary for different regions and countries, and Ecomerge Group Limited may limit, deny, or create different levels of access with respect to different Users.

2.2 Ecomerge Group Limited may launch, change, upgrade, impose conditions to, suspend, or stop any Services (or any features within the Services) without prior notice except that in case of a fee-based Service, such changes will not substantially adversely affect the paying Users in enjoying that Service.

2.3 OPINE specializes in filtered showerheads and related accessories. We provide accurate product descriptions, specifications, and pricing based on internal laboratory testing under controlled conditions. Real-world performance may vary depending on water conditions, pressure, and usage patterns. Features such as filter life, aromatherapy intensity, and pressure output are subject to environmental and user-specific factors. We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's display of any color will be accurate.

2.4 We reserve the right to modify products, discontinue items, correct any errors, inaccuracies, or omissions, and change or update information or pricing at our discretion. We may correct errors and update information or cancel orders if any information in the Service is inaccurate at any time without prior notice (including after you have submitted your order).

3. Orders, Payments, and Promotions

3.1 All orders are subject to acceptance by Ecomerge Group Limited. Order confirmation emails acknowledge receipt but do not constitute acceptance. Ecomerge Group Limited reserves the right to refuse or cancel any order for any reason, including availability issues, suspected fraud, or pricing errors. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store and to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

3.2 We reserve the right to limit or cancel quantities purchased per person, per household, per order, or per payment method. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. We may suspend or terminate your account for failure to provide required information or for providing inaccurate or fraudulent information.

3.3 Payment is due at time of order through accepted payment methods as listed at checkout. Prices are in U.S. Dollars unless stated otherwise. Customers are responsible for applicable taxes, duties, and fees. Ecomerge Group Limited maintains compliance with the Payment Card Industry Data Security Standard (PCI DSS) and protects cardholder data in accordance with applicable security requirements.

3.4 From time to time, Ecomerge Group Limited may offer discount codes, promotional bundles, or site-wide offers (collectively, "Promotions"). These Promotions are subject to their stated terms, non-transferable, and may be modified, suspended, or terminated at any time without notice. Promotions apply only to eligible, non-returned products. If part of an order is returned or canceled, we reserve the right to adjust the promotion retrospectively to reflect the final purchase total. Misuse of discount codes or promotional offers is prohibited and may result in account termination.

4. User Conduct and Content

4.1 As a condition of your access to and use of the Site or Services, you agree that you will comply with all applicable laws and regulations when using the Site or Services. You agree to use the Site or Services solely for your own private and internal purposes. You may not copy, reproduce, download, re-publish, sell, distribute, or resell any Services or any Site content, nor use any Site content for purposes of operating a competing business or otherwise commercially exploiting the Site content.

4.2 You are specifically prohibited from using the Site or Services: (a) for any unlawful purpose or to solicit others to perform or participate in any unlawful acts; (b) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (e) to submit false or misleading information; (f) to upload or transmit viruses, worms, or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service; (g) to collect or track the personal information of others; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Service. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

4.3 Systematic retrieval of Site content to create or compile a collection, compilation, database, or directory (whether through robots, spiders, automatic devices, or manual processes) without written permission from Ecomerge Group Limited is prohibited. You agree not to undertake any action to undermine the integrity of computer systems or networks of Ecomerge Group Limited and/or any other User nor to gain unauthorized access to such systems or networks. You agree not to undertake any action which may undermine the integrity of Ecomerge Group Limited's feedback system, such as leaving positive feedback for yourself using secondary accounts or leaving unsubstantiated negative feedback for another User.

4.4 By posting or displaying any information, content, or material ("User Content") on the Site or providing any User Content to Ecomerge Group Limited or our representatives, you grant Ecomerge Group Limited a perpetual, irrevocable, royalty-free, worldwide, and sublicensable license to use, reproduce, modify, publish, and display such content in connection with our website, marketing, advertising, and promotional efforts across all platforms and formats, whether now known or developed in the future. This license includes the right to use your name, likeness, or social media handle if provided, unless you explicitly request otherwise.

4.5 We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party's intellectual property or these Terms. We are under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. You represent and warrant to Ecomerge Group Limited that you have all the rights, power, and authority necessary to grant the above license and that your User Content does not infringe any third-party rights or violate any law. If at any time you wish to have your content removed, please email support@opineway.com and we will process your request promptly.

5. Privacy and Third-Party Sites

5.1 Your use of the Services is subject to our Privacy Policy available on the Site. By using the Services, you consent to the collection, use, and disclosure of your information as described therein. We implement industry-standard administrative, technical, and physical safeguards to protect personal information and cardholder data, including maintaining PCI DSS compliance as applicable. We do not sell or rent your personal data to third parties.

5.2 Ecomerge Group Limited may allow Users to access content, products, or services offered by third parties through hyperlinks, API, or otherwise to such third parties' websites. You are cautioned to read such websites' terms and conditions and/or privacy policies before using them. You acknowledge that Ecomerge Group Limited has no control over such third parties' websites, does not monitor such websites, and shall not be responsible or liable to anyone for such websites, or any content, products, or services made available on such websites. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

6. Intellectual Property Rights

6.1 Ecomerge Group Limited is the sole owner or lawful licensee of all rights and interests in the Services, Site, and Site content. The Site and Site content embody trade secrets and other intellectual property rights protected under worldwide copyright and other laws. All content on the OPINE website—including but not limited to images, text, graphics, icons, logos, trademarks, and software—is the exclusive property of Ecomerge Group Limited and is protected under U.S. and international copyright, trademark, and intellectual property laws. You may not copy, reproduce, distribute, or exploit any part of the Site without prior written permission.

6.2 "OPINE" and related icons and logos are registered trademarks or service marks of Ecomerge Group Limited. Our SnapReplace™ filter system and internal mechanisms are protected by pending and granted patents. Any unauthorized reproduction or imitation of our technology may be subject to legal action.

6.3 Ecomerge Group Limited may have independent third parties involved in the provision of the Services. You may not use any trademark, service mark, or logo of such independent third parties without prior written approval from such parties.

7. Disclaimers and Limitation of Liability

7.1 We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk. We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

7.2 TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE AND SERVICES ARE PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS," AND ECOMERGE GROUP LIMITED HEREBY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF CONDITION, QUALITY, DURABILITY, PERFORMANCE, ACCURACY, RELIABILITY, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. ECOMERGE GROUP LIMITED MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE VALIDITY, ACCURACY, CORRECTNESS, RELIABILITY, QUALITY, STABILITY, COMPLETENESS, OR CURRENTNESS OF ANY INFORMATION PROVIDED ON OR THROUGH THE SITE.

7.3 TO THE MAXIMUM EXTENT PERMITTED BY LAW, ECOMERGE GROUP LIMITED SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SITE OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

7.4 IN NO EVENT SHALL ECOMERGE GROUP LIMITED'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SITE, THE SERVICES, OR ANY PRODUCT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM OR (B) $1,000. ANY CLAIM ARISING OUT OF OR RELATED TO THE SITE, THE SERVICES, OR ANY PRODUCT MUST BE FILED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES OR SUCH CLAIM IS PERMANENTLY BARRED.

7.5 You agree to defend, indemnify, and hold harmless Ecomerge Group Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from and against any and all losses, damages, claims, liabilities, costs, and expenses (including reasonable attorneys' fees) which may arise, directly or indirectly, as a result of: (a) your use of the Site or Services; (b) your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party; (c) your User Content or any infringement of third-party rights; or (d) any fraudulent activity or misrepresentation by you. Ecomerge Group Limited reserves the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate with Ecomerge Group Limited in asserting any available defenses.

8. Force Majeure and Dispute Resolution

8.1 Under no circumstances shall Ecomerge Group Limited be held liable for any delay or failure or disruption of the content or services delivered through the Site resulting directly or indirectly from acts of nature, forces, or causes beyond our reasonable control, including without limitation, Internet failures, computer, telecommunications, or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, acts of God, war, pandemics, governmental actions, orders of domestic or foreign courts or tribunals, or non-performance of third parties.

8.2 These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any dispute, claim, or controversy arising out of or relating to these Terms, the Site, the Services, or any product shall be resolved exclusively by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall take place in California, unless the parties agree otherwise.

8.3 YOU AND ECOMERGE GROUP LIMITED AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. YOU AND ECOMERGE GROUP LIMITED WAIVE ANY RIGHT TO A JURY TRIAL. Either party may bring an individual action in small claims court within its jurisdiction for disputes within the court's jurisdiction limits.

9. General Provisions

9.1 Subject to any additional agreements, these Terms constitute the entire agreement between you and Ecomerge Group Limited with respect to and govern your use of the Site and Services, superseding any prior written or oral agreements in relation to the same subject matter herein. Ecomerge Group Limited and you are independent contractors, and no agency, partnership, joint venture, employee-employer, or franchiser-franchisee relationship is intended or created by these Terms. The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

9.2 If any provision of these Terms is held to be invalid or unenforceable, such provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain valid and be enforced. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

9.3 Ecomerge Group Limited shall have the right to assign these Terms (including all of our rights, titles, benefits, interests, and obligations and duties in the Terms) to any person or entity (including any affiliates of Ecomerge Group Limited). You may not assign, in whole or in part, these Terms to any person or entity without Ecomerge Group Limited's prior written consent.

9.4 All legal notices or demands to Ecomerge Group Limited shall be made in writing and sent to legal@opineway.com or our physical address in Hong Kong. All legal notices or demands to Users shall be effective if delivered personally, sent by courier, certified mail, facsimile, or email to the last-known address provided by the User to Ecomerge Group Limited, or by posting such notice on an area of the Site that is publicly accessible without charge. You agree that all agreements, notices, demands, disclosures, and other communications that Ecomerge Group Limited sends to you electronically satisfy the legal requirement that such communication should be in writing.

Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Ecomerge Group Limited (OPINE Brand)

Email: legal@opineway.com

Referenced Policies (incorporated by reference):